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How bd22 Handles Your Personal Information

This Privacy Policy sets out exactly what data bd22 collects when you open an account, make a deposit through Touch 'n Go eWallet or Boost, and browse our sportsbook or live casino — and how that data is stored, used and protected.

Account data protectionPayment activity privacyCookie and device dataYour rights to access and correctContact path for data requests
bd22 How bd22 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

BD22 applies multiple layers of protection across your account data, from the moment you log in to when a withdrawal clears back to your Boost or GrabPay wallet. Our approach to data security covers encryption in transit, session monitoring and controlled internal access — meaning only staff with a legitimate operational reason can view account-level personal data. Cookies and similar device signals are used to keep your session active, remember your preferred lobby section, and detect logins from new devices so we can flag them for verification.

Encryption and Transmission

All data exchanged between your device and our servers — including account credentials and payment references — is encrypted during transmission so it cannot be read in transit.

Cookie and Session Data

We use session cookies to keep you logged in as you move between the sportsbook and live casino, and analytics cookies to understand which sections you use. You can manage cookie preferences through your browser settings.

Data Retention Policy

We keep your account and transaction records for as long as your account remains active and for a further period required by applicable law. When that period ends, records are securely deleted from our systems.

Third-Party Sharing Limits

Payment data shared with Touch 'n Go eWallet, Boost or GrabPay is limited to what each network needs to process and confirm your transaction. We do not pass marketing data to any third party.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete personal data we hold, or if you have any questions about how this policy applies to your account, our support team handles privacy requests directly. You can reach us through live chat on the bd22 site, by email, or through the in-app help centre on your mobile device. We aim to acknowledge every data request within a reasonable period and will confirm in writing once the action has been completed.

Live Chat Start a chat session directly from the bd22 site or mobile app. Our support team can log your data request and escalate it to the privacy team on the same session.
Email Support Send your data access or correction request to our support email. Include your registered account name and the specific data you are asking about so we can locate your record quickly.
In-App Help Centre Open the help section inside the bd22 mobile interface, select Account and Privacy, then submit your request through the form. You will receive a confirmation reference number.

Common Questions About This Privacy Policy

The questions below cover what our users most commonly ask about their data rights, how payment records are stored, and how to make a formal request. If your question is not covered here, our live chat team can direct you to the correct process.

We collect your name, contact number, email and date of birth at registration. When you deposit via Touch 'n Go eWallet or Boost, we also log the transaction reference and amount against your account record.

We share only the minimum data needed with payment processors like GrabPay or Touch 'n Go eWallet to complete transactions. We do not sell your personal information or pass it to marketing partners.

Submit a written request via live chat or email with your registered account name. We will confirm receipt and provide your data within the period required by applicable Malaysian law.

Yes. Send a correction or deletion request through email or the in-app help centre. We will act on valid requests and confirm in writing once the change has been completed on our systems.

Session cookies keep you logged in as you move between sections. Analytics cookies help us understand usage patterns. You can adjust cookie preferences in your browser settings at any time.

Records are kept while your account is active and for a further legally required period after closure. Once that period lapses, your data is securely deleted from our servers and backup systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.