Verifying Your bd22 Account
Account verification is how we protect your balance — it ensures only you can withdraw funds linked to your bd22 profile. The process asks for a government-issued ID (MyKad is the standard document for Malaysian account holders) and, in some cases, a selfie or proof of your payment method. Verification is a one-time step; once complete, it stays on your account. We
review submissions during operating hours, and our live chat team is available if you have questions about what documents to submit or why a step is pending.
- Submit your MyKad or passport — Upload a clear photo of the front and back of your MyKad, or the photo page of your passport — the name must match your registered account details.
- Confirm your payment method — If requested, a screenshot of your Touch 'n Go eWallet or Boost account showing your name and phone number is enough to link the channel to your profile.
- Selfie or liveness check — Some accounts require a quick selfie holding your ID — this step confirms you are the document holder and prevents unauthorised access to your wallet.
- Approval and account unlock — Once our team reviews your documents, your account is marked verified. Withdrawals and higher deposit tiers become available from that point onward.