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How bd22 Handles Your Rights and Our Terms

Every account on bd22 sits under a clear set of terms — covering how we process your data, what governs your use of the platform, and how disputes are handled.

Account TermsData & Privacy PolicyJurisdiction-Dependent AccessUser Rights & ContactCookie Policy
bd22 How bd22 Handles Your Rights and Our Terms
LEGAL CONTACT PATHS

Where to Reach Us on Policy or Account Matters

If you have a question about your rights, a data request, or a terms dispute, our support team handles legal and account queries directly. Reach out through the channel that works best for you — we route policy questions to the right team without making you repeat yourself.

Live Chat Start a live chat session from any page on the site. For legal or data queries, mention the subject at the start so we route it to the right person without delay.
Email Support Send detailed data requests, account-closure notices or terms disputes to our support email. We acknowledge within one business day and follow up with a resolution path.
Account Help Centre Your account dashboard includes a help section where you can raise a formal query. Policy-related tickets are flagged separately from general account support and handled by a dedicated team.
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Account Retention

Our approach to data and security is built around the minimum-necessary principle: we collect what we need, retain it only as long as required, and give you clear paths to review or remove it. Here is how each area works in practice.

Data Handling

Account data — including payment method records from Touch 'n Go eWallet or Boost top-ups — is stored on encrypted servers. We do not sell your data to third parties outside our operational payment chain.

Cookie Policy

We use session and analytics cookies to keep you logged in and to understand how the platform is used. You can manage cookie preferences through your browser settings; restricting cookies may affect account session behaviour.

Account Security

Login uses a one-time password sent to your registered number. If you notice unrecognised activity, lock your account immediately through the security tab in your dashboard and contact live chat.

Retention and Deletion

We retain account records for as long as legally required after closure. You can request a copy of your data or ask for deletion of non-mandatory records by contacting support with your account ID.

What You Actually Asked About Our Terms and Data

These are the questions we see most often when it comes to account rights, data access and how our terms work in Malaysia. If something below does not cover your situation, reach us through live chat.

Access and use of bd22 depends on local law in your region. Where Malaysian law permits access, those legal conditions apply. We do not override jurisdiction-specific restrictions.

We hold the details you provided during account creation, your login and activity history, and payment records tied to methods like Touch 'n Go eWallet or GrabPay. Request a full summary through support.

You can request deletion of non-mandatory account data after closing your account. Legal retention obligations — such as transaction records under applicable financial rules — mean some data must be kept for a defined period.

Email our support team with your account ID and the specific term in question. We treat every formal dispute seriously and respond with a written position within a reasonable timeframe.

On closure, active session data is removed immediately. Transaction and identity records are retained only for as long as required by law. You will receive a confirmation once your closure request is processed.

We send a notice to your registered contact before material changes take effect. Continuing to use the platform after that notice counts as acceptance of the updated terms. You may close your account if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.